Thai-Speaking Quality Analyst (Onsite) – BGC

J-K Network Services; Muntinlupa; On-site; PHP 892,800 - 948,600; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government Mandated Benefits

Laptop provided

Competitive language premium

Job summary

A major IT services firm is seeking a Thai Speaking Quality Analyst to support quality assurance processes. This role involves monitoring performance metrics, identifying areas for improvement, and ensuring high standards during calls. Ideal candidates will be proficient in Thai and have experience in quality assurance, though customer service experience is also valued. This is an onsite position in BGC, Taguig, with a competitive salary range of Php 80,000 to Php 85,000.

Qualifications

• Filipinos who speak the Thai language.
• Open to Thai Nationals with a permanent visa.
• At least a year in a quality assurance role is preferred.
• Customer service experience is a plus.

Responsibilities

• Identify strengths and skills needing improvement.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare and present quality analyst results.
• Provide feedback for improvements.
• Monitor team performance.

Skills

Thai language proficiency

Quality assurance

Customer service experience

Job description

A major IT services firm is seeking a Thai Speaking Quality Analyst to support quality assurance processes. This role involves monitoring performance metrics, identifying areas for improvement, and ensuring high standards during calls. Ideal candidates will be proficient in Thai and have experience in quality assurance, though customer service experience is also valued. This is an onsite position in BGC, Taguig, with a competitive salary range of Php 80,000 to Php 85,000.