Bengali Quality Analyst - Onsite QA with Performance Bonus

J-K Network Services; Taguig; On-site; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Health Insurance

Job summary

A major IT services company in Taguig is seeking a Bengali Quality Analyst to monitor quality calls and performance metrics. The successful candidate will have experience or a strong aptitude for quality assurance and customer service, with the ability to speak, read, and write in Bengali. This position requires onsite work with a shifting schedule, offering a competitive salary of Php 90,000 monthly and various performance incentives.

Qualifications

• Filipino or Bangladesh National with a permanent visa in the Philippines.
• At least one year of quality assurance experience preferred.
• Willingness to work on a shifting schedule.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Prepare, review, and present quality analysis results.

Skills

Fluent in Bengali

Customer service experience

Quality assurance experience

Job description

A major IT services company in Taguig is seeking a Bengali Quality Analyst to monitor quality calls and performance metrics. The successful candidate will have experience or a strong aptitude for quality assurance and customer service, with the ability to speak, read, and write in Bengali. This position requires onsite work with a shifting schedule, offering a competitive salary of Php 90,000 monthly and various performance incentives.