Bengali Quality Analyst — Onsite QA & Feedback Impact

J-K Network Services; Taguig; On-site; PHP 863,226 - 1,033,974; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government mandated benefits

Competitive language premium

Job summary

A leading IT services company is looking for a Bengali Quality Analyst in BGC, Taguig. The role entails monitoring performance metrics and providing feedback for quality improvements. Candidates should be fluent in English and have at least a year in a quality assurance role, preferably in a BPO setting. This position offers a competitive salary of Php 85,000 monthly and includes benefits such as 13th month pay and leave credits.

Qualifications

• Open for Bangladesh nationals who can speak English fluently.
• At least a year in a quality assurance role is preferred but not required.
• Experience in customer service is a plus.

Responsibilities

• Identify strengths and skills that need to be improved.
• Ensure quality calls and performance metrics are met.
• Monitor the performance of team members.

Skills

Customer service

Quality assurance

Job description

A leading IT services company is looking for a Bengali Quality Analyst in BGC, Taguig. The role entails monitoring performance metrics and providing feedback for quality improvements. Candidates should be fluent in English and have at least a year in a quality assurance role, preferably in a BPO setting. This position offers a competitive salary of Php 85,000 monthly and includes benefits such as 13th month pay and leave credits.