Korean QA Analyst – Onsite, BGC Taguig (Shift)

J-K Network Services; Taguig; On-site; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

13th month pay

Leave Credits

Government Mandated Benefits

Competitive language premium

Job summary

A leading IT services provider in the Philippines is seeking a Korean Quality Analyst to ensure quality in call performances. The role requires a Korean national fluent in English with some experience in quality assurance, preferably in the BPO sector. Responsibilities include identifying areas for improvement in processes, monitoring performance metrics, and providing feedback. The position offers competitive monthly pay of Php 90,000 and benefits such as 13th month pay and leave credits.

Qualifications

• Must be a Korean national who speaks English fluently.
• At least one year of quality assurance experience preferred.
• Experience in customer service is a plus.

Responsibilities

• Identify strengths and skills needing improvement.
• Ensure quality calls and performance metrics are met.
• Prepare and present the quality analyst results.

Skills

Fluent in English

Quality assurance

Customer service

Education

Topik level 4 certification

Job description

A leading IT services provider in the Philippines is seeking a Korean Quality Analyst to ensure quality in call performances. The role requires a Korean national fluent in English with some experience in quality assurance, preferably in the BPO sector. Responsibilities include identifying areas for improvement in processes, monitoring performance metrics, and providing feedback. The position offers competitive monthly pay of Php 90,000 and benefits such as 13th month pay and leave credits.