Bengali QA Analyst: Elevate Call Quality & Insights

J-K Network Services; Taguig; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Health Insurance

Job summary

A large IT services company is seeking a quality assurance professional fluent in Bengali for an onsite role in Taguig, Philippines. Responsibilities include monitoring team performance, ensuring quality metrics, and participating in reviews and meetings. The ideal candidate has experience in quality assurance or customer service and can start immediately. This position offers various government-mandated benefits and a performance-based bonus.

Qualifications

• Filipino that can speak, read and write the Bengali Language.
• Open for a Bangladesh National with a permanent visa in the Philippines.
• With at least a year in a quality assurance role (BPO-related experience is preferred).

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare and present quality analyst results.

Skills

Bengali language proficiency

Quality assurance experience

Customer service experience

Job description

A large IT services company is seeking a quality assurance professional fluent in Bengali for an onsite role in Taguig, Philippines. Responsibilities include monitoring team performance, ensuring quality metrics, and participating in reviews and meetings. The ideal candidate has experience in quality assurance or customer service and can start immediately. This position offers various government-mandated benefits and a performance-based bonus.