QA Team Lead: Elevate Call Quality & Performance

TASQ Staffing Solutions; Pasay; On-site; PHP 558,000 - 781,200; Full time

Job summary

A staffing solutions provider is seeking a QA Team Lead in Pasay, Philippines. This role involves monitoring and evaluating the quality of customer interactions, documenting quality issues, and providing feedback to improve standards. The ideal candidate should have a minimum of 2 years of QA Team Lead experience and knowledge of international travel accounts. This position requires someone who can enhance quality standards and drive continuous improvement in processes.

Qualifications

• Experience in monitoring and evaluating quality of customer interactions.
• Ability to document quality issues for management review.

Responsibilities

• Monitors and evaluates the quality of customer contact methods.
• Documents quality issues and performance measures.
• Provides feedback for individuals on calls.

Skills

Experience supporting international travel accounts

At least 2 years of QA Team Lead experience

Job description

A staffing solutions provider is seeking a QA Team Lead in Pasay, Philippines. This role involves monitoring and evaluating the quality of customer interactions, documenting quality issues, and providing feedback to improve standards. The ideal candidate should have a minimum of 2 years of QA Team Lead experience and knowledge of international travel accounts. This position requires someone who can enhance quality standards and drive continuous improvement in processes.