Bengali QA Analyst - Onsite, BGC Taguig (Performance Bonus)

J-K Network Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Job summary

A leading IT services company in Taguig is seeking a Quality Assurance professional who can speak Bengali, has customer service experience, and is willing to work onsite with a shifting schedule. The role includes monitoring calls, identifying areas for improvement, and preparing performance reports. Candidates must have at least a year of related experience and valid work eligibility in the Philippines. The company offers standard benefits and a performance bonus.

Qualifications

• Filipino who can speak, read, and write the Bengali Language.
• Open for a Bangladesh National with permanent visa in the Philippines.
• At least 1 year of quality assurance experience preferred.
• Experience in customer service is a plus.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure that quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare, review, and present quality analyst results.
• Monitor team performance.

Skills

Bengali Language

Customer Service

Problem Solving

Technical Skills

People Skills

Scheduling

Organizational Skills

Back Office Support

Job description

A leading IT services company in Taguig is seeking a Quality Assurance professional who can speak Bengali, has customer service experience, and is willing to work onsite with a shifting schedule. The role includes monitoring calls, identifying areas for improvement, and preparing performance reports. Candidates must have at least a year of related experience and valid work eligibility in the Philippines. The company offers standard benefits and a performance bonus.