Thai IT Help Desk

J-K Network Services; Quezon City; On-site; PHP 1,283,400 - 1,450,800; Full time

Benefits offered by this job

HMO

Government Mandated Benefits

13th Month Pay

Performance and Attendance Bonus

Night Differentials

Job summary

A leading IT BPO company located in Quezon City is seeking a Thai IT Helpdesk professional. The role involves handling customer technical support, responding to inquiries, and troubleshooting issues. The ideal candidate is fluent in Thai, holds a Bachelor’s Degree, and has relevant IT helpdesk experience. Competitive salary and benefits included.

Qualifications

• Filipino fluent in speaking, reading, and writing Thai.
• Thai National residing in the Philippines.
• IT Helpdesk experience is required.

Responsibilities

• Handle customer technical support cases through phone, email, and chat.
• Respond to customer inquiries and assist in troubleshooting.
• Resolve technical issues related to network interruptions.

Skills

Fluent in Thai

Basic Troubleshooting

Knowledge of ServiceNow

Education

Bachelor’s Degree

Job description

Company Profile:

An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.

Position:

Thai IT Helpdesk

Industry:

BPO Company

Location:

Quezon City

Salary:

Php 115,000 - Php 130,000 Monthly

Schedule:

Shifting with graveyard shift

Benefits:

• HMO
• Government Mandated Benefits
• 13th Month Pay
• Performance and Attendance Bonus
• Night Differentials

Requirements:

• Filipino who fluent in speaking, reading and writing Thai
• Thai National in Philippines
• Bachelor’s Degree graduate
• Knowledgeable in ServiceNow and Basic Troubleshooting
• With IT Helpdesk Experience

Responsibilities:

• Handling customer technical support cases through phone, email and chat
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Properly answer questions regarding the account being handled
• Resolve technical issues related to network interruptions

Recruitment Process:

1. Resume Screening
2. Initial Interview
3. Final Interview
4. Language Assessment
5. Job Offer