Thai Customer Care Senior Associate | Free Visa Processing | Hybrid Set-up

J-K Network Services; Taguig; Hybrid; PHP 1,060,200 - 1,116,000; Full time

Benefits offered by this job

Visa Processing for Foreigners

Professional Training and Development Programs

HMO

13th Month Pay

Government Mandated Benefits

Allowances

Laptop provided

Annual Increase

Job summary

A leading digital information and consulting service provider is seeking a Thai Customer Care Senior Associate in Taguig City. The ideal candidate is a Thai national fluent in Thai and English with at least 2 years of customer service experience. Responsibilities include resolving customer issues, ensuring satisfaction, and handling inquiries across various digital platforms. The role offers a hybrid work setup and an attractive salary package, which ensures professional development and government-mandated benefits.

Qualifications

• Must be a Thai national currently residing in the Philippines.
• At least 2 years of experience in customer service/support, preferably in an international contact center.

Responsibilities

• Resolve customer issues digitally with professionalism.
• Ensure customer satisfaction and retention.
• Handle inquiries across multiple digital platforms.
• Provide accurate and timely responses.
• Collaborate with the team and escalate when needed.
• Maintain clear records of interactions.
• Follow company policies in all customer dealings.

Skills

Fluent in Thai

Fluent in English

Strong communication skills

Technical troubleshooting knowledge

Proficient in Microsoft Office

Education

Bachelor's degree in any field

Job description

Company Profile:

Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions

Position: Thai Customer Care Senior Associate

Industry: Customer Service / Contact Center / BPO

Salary: Php 95,000 - Php 100,000 Monthly

Location: Taguig City

Schedule: Dayshift pHP

Work Setup: Hybrid setup

Benefits:

• Visa Processing for Foreigners
• Professional Training and Development Programs
• HMO
• 13th Month Pay
• Government Mandated Benefits
• Allowances
• Laptop provided
• Annual Increase

Requirements of the job:

• Thai national currently living in the Philippines
• Fluent in Thai and English (spoken, written, reading)
• Bachelor’s degree in any field
• At least 2 years of experience in customer service/support (preferably international contact center)
• Strong communication and customer service skills
• Good technical and troubleshooting knowledge
• Proficient in Microsoft Office (especially Excel)

Responsibilities of the job:

• Resolve customer issues digitally with professionalism
• Ensure customer satisfaction and retention
• Handle inquiries across multiple digital platforms
• Provide accurate and timely responses
• Collaborate with the team and escalation when needed
• Maintain clear records of interactions
• Follow company policies in all customer dealings

Recruitment Process:

• HR Interview
• Language Assessment Test
• Hiring Manager’s Interview
• Client Interview(if needed)