Thai Customer Support

J-K Network Services; Taguig; Hybrid; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

Visa Processing for Foreigners

Professional Training and Development Programs

HMO

13th Month Pay

Government Mandated Benefits

Allowances

Laptop provided

Annual Increase

Job summary

A leading digital information and consulting services provider is seeking a Thai Customer Care Senior Associate for a hybrid work setup in Taguig City. Candidates must be Thai nationals living in the Philippines with fluency in both Thai and English. The role involves resolving customer issues, ensuring satisfaction, and maintaining records of interactions. This position offers a salary of Php 90,000 per month along with numerous benefits including professional training and assistance with visa processing.

Qualifications

• Thai national currently living in the Philippines.
• At least 2 years of experience in customer service/support.
• Proficient in technical troubleshooting.

Responsibilities

• Resolve customer issues digitally with professionalism.
• Handle inquiries across multiple digital platforms.
• Maintain clear records of interactions.

Skills

Fluent in Thai

Fluent in English

Strong communication skills

Customer service skills

Technical troubleshooting knowledge

Proficient in Microsoft Office

Education

Bachelor’s degree in any field

Tools

Microsoft Office (especially Excel)

Job description

Company Profile:

Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions

Position:

Thai Customer Care Senior Associate

Industry:

Customer Service / Contact Center / BPO

Salary:

Php 90,000

Location:

Taguig City

Schedule:

Dayshift

Work Setup:

Hybrid setup

Benefits:

• Visa Processing for Foreigners
• Professional Training and Development Programs
• HMO
• 13th Month Pay
• Government Mandated Benefits
• Allowances
• Laptop provided
• Annual Increase

Requirements of the job:

• Thai national currently living in the Philippines
• Fluent in Thai and English (spoken, written, reading)
• Bachelor’s degree in any field
• At least 2 years of experience in customer service/support (preferably international contact center)
• Strong communication and customer service skills
• Good technical and troubleshooting knowledge
• Proficient in Microsoft Office (especially Excel)

Responsibilities of the job:

• Resolve customer issues digitally with professionalism
• Ensure customer satisfaction and retention
• Handle inquiries across multiple digital platforms
• Provide accurate and timely responses
• Collaborate with the team and elevate when needed
• Maintain clear records of interactions
• Follow company policies in all customer dealings

Recruitment Process:

• HR Interview
• Language Assessment Test
• Hiring Manager’s Interview
• Client Interview (if needed)