Thai Technical Support (₱115,000–₱130,000 Monthly)

J-K Network Services; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Government Mandated Benefits

13th Month Pay

Performance and Attendance Bonus

Night Differentials

Job summary

A leading IT BPO company in Quezon City seeks a fluent Thai speaker for customer technical support. Responsibilities include managing technical cases through various communications, troubleshooting issues, and resolving network interruptions. The ideal candidate holds a Bachelor's degree and has IT helpdesk experience. Shifting schedules apply with benefits including HMO and bonuses.

Qualifications

• Fluent in speaking, reading and writing Thai.
• Knowledgeable in ServiceNow and basic troubleshooting.
• Previous IT Helpdesk experience is a must.

Responsibilities

• Handle customer technical support cases via phone, email, and chat.
• Respond to inquiries and assist in troubleshooting issues.
• Answer questions regarding accounts.
• Resolve technical issues related to network interruptions.

Skills

Fluent in Thai

ServiceNow knowledge

Basic Troubleshooting

IT Helpdesk Experience

Education

Bachelor's Degree

Job description

An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.

Industry: BPO Company

Location: Quezon City

Schedule: Shifting with graveyard shift

Benefits

• HMO
• Government Mandated Benefits
• 13th Month Pay
• Performance and Attendance Bonus
• Night Differentials

Requirements

• Filipino who fluent in speaking, reading and writing Thai
• Thai National in Philippines
• Bachelor’s Degree graduate
• Knowledgeable in ServiceNow and Basic Troubleshooting
• With IT Helpdesk Experience

Responsibilities

• Handling customer technical support cases through phone, email and chat
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Properly answer questions regarding the account being handled
• Resolve technical issues related to network interruptions

Recruitment Process

1. Resume Screening
2. Initial Interview
3. Final Interview
4. Language Assessment
5. Job Offer