Thai Customer Care Specialist (Php 90,000 Monthly) | HYBRID SETUP

J-K Network Services; Taguig; Hybrid; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

Visa Processing for Foreigners

Professional Training and Development Programs

HMO

13th Month Pay

Government Mandated Benefits

Allowances

Laptop provided

Annual Increase

Job summary

A leading consulting services provider in Taguig City is seeking a Thai Customer Care Senior Associate to deliver professional customer support. Candidates should have at least 2 years of experience in customer service, fluency in Thai and English, and a bachelor's degree. This position offers competitive salary and hybrid work setup with benefits including professional training and development.

Qualifications

• Thai national currently living in the Philippines.
• Fluent in Thai and English (spoken, written, reading).
• At least 2 years of experience in customer service/support (preferably international contact center).
• Strong communication and customer service skills.
• Good technical and troubleshooting knowledge.

Responsibilities

• Resolve customer issues digitally with professionalism.
• Ensure customer satisfaction and retention.
• Handle inquiries across multiple digital platforms.
• Provide accurate and timely responses.
• Collaborate with the team and escalate when needed.
• Maintain clear records of interactions.
• Follow company policies in all customer dealings.

Education

Bachelor’s degree in any field

Tools

Microsoft Office (especially Excel)

Job description

Overview

Company Profile: Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions

Position: Thai Customer Care Senior Associate

Industry: Customer Service / Contact Center / BPO

Salary: Php 90,000

Location: Taguig City

Schedule: Dayshift

Work Setup: Hybrid setup

Benefits

• Visa Processing for Foreigners
• Professional Training and Development Programs
• HMO
• 13th Month Pay
• Government Mandated Benefits
• Allowances
• Laptop provided
• Annual Increase

Qualifications

• Thai national currently living in the Philippines
• Fluent in Thai and English (spoken, written, reading)
• Bachelor’s degree in any field
• At least 2 years of experience in customer service/support (preferably international contact center)
• Strong communication and customer service skills
• Good technical and troubleshooting knowledge
• Proficient in Microsoft Office (especially Excel)

Responsibilities

• Resolve customer issues digitally with professionalism
• Ensure customer satisfaction and retention
• Handle inquiries across multiple digital platforms
• Provide accurate and timely responses
• Collaborate with the team and escalate when needed
• Maintain clear records of interactions
• Follow company policies in all customer dealings

Recruitment Process

• HR Interview
• Language Assessment Test
• Hiring Manager’s Interview
• Client Interview(if needed)