Thai Customer Care Senior Associate (HYBRID SET-UP)

J-K Network Services; Taguig; Hybrid; PHP 914,004 - 1,094,796; Full time

Benefits offered by this job

Visa Processing for Foreigners

Professional Training and Development Programs

HMO

13th Month Pay

Government Mandated Benefits

Allowances

Laptop provided

Annual Increase

Job summary

A leading digital information services provider is looking for a Thai Customer Care Senior Associate to join their team in Taguig City. The position offers a hybrid work setup and a salary of Php 90,000. Ideal candidates should be Thai nationals residing in the Philippines, fluent in Thai and English, and possess strong communication and customer service skills. Responsibilities include resolving customer inquiries, ensuring satisfaction, and maintaining records. This role also provides professional training and various benefits including visa processing and allowances.

Qualifications

• Thai national currently living in the Philippines.
• At least 2 years of experience in customer service/support.
• Experience preferably in an international contact center.

Responsibilities

• Resolve customer issues digitally with professionalism.
• Ensure customer satisfaction and retention.
• Handle inquiries across multiple digital platforms.
• Provide accurate and timely responses.

Skills

Fluent in Thai

Fluent in English

Strong communication skills

Customer service skills

Good technical knowledge

Proficient in Microsoft Office

Education

Bachelor’s degree in any field

Tools

Microsoft Excel

Job description

Company Profile

Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions

Position

Thai Customer Care Senior Associate

Industry

Customer Service / Contact Center / BPO

Salary

Php 90,000

Location

Taguig City

Schedule

Dayshift

Work Setup

Hybrid setup

Benefits

• Visa Processing for Foreigners
• Professional Training and Development Programs
• HMO
• 13th Month Pay
• Government Mandated Benefits
• Allowances
• Laptop provided
• Annual Increase

Requirements of the job

• Thai national currently living in the Philippines
• Fluent in Thai and English (spoken, written, reading)
• Bachelor’s degree in any field
• At least 2 years of experience in customer service/support (preferably international contact center)
• Strong communication and customer service skills
• Good technical and troubleshooting knowledge
• Proficient in Microsoft Office (especially Excel)

Responsibilities of the job

• Resolve customer issues digitally with professionalism
• Ensure customer satisfaction and retention
• Handle inquiries across multiple digital platforms
• Provide accurate and timely responses
• Collaborate with the team and elevate when needed
• Maintain clear records of interactions
• Follow company policies in all customer dealings

Recruitment Process

• HR Interview
• Language Assessment Test
• Hiring Manager’s Interview
• Client Interview(if needed)