Thai Customer Care Specialist (Php 90,000 - Php 100, 000 Monthly) | Hybrid setup

J-K Network Services; Taguig; Hybrid; PHP 1,004,400 - 1,116,000; Full time

Benefits offered by this job

Visa Processing for Foreigners

Professional Training and Development Programs

HMO

13th Month Pay

Government Mandated Benefits

Allowances

Laptop provided

Annual Increase

Job summary

A leading digital consulting firm in Taguig is seeking a Thai Customer Care Senior Associate. In this role, you will resolve customer issues digitally, ensure satisfaction, and handle inquiries across various platforms. Ideal candidates are Thai nationals living in the Philippines with strong communication skills and at least 2 years of experience in customer service. The position offers a hybrid setup with a competitive salary of Php 90,000 - Php 100,000.

Qualifications

• At least 2 years of experience in customer service/support (preferably international contact center).
• Thai national currently living in the Philippines.

Responsibilities

• Resolve customer issues digitally with professionalism.
• Ensure customer satisfaction and retention.
• Handle inquiries across multiple digital platforms.

Skills

Fluent in Thai

Fluent in English

Strong communication skills

Customer service skills

Technical troubleshooting knowledge

Proficient in Microsoft Office (Excel)

Education

Bachelor’s degree in any field

Job description

Overview

Company Profile: Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions

Position: Thai Customer Care Senior Associate

Industry: Consultancy Company

Salary: Php 90,000 - Php 100,000

Location: Taguig City

Schedule: Dayshift, Weekends off

Work Setup: Hybrid setup

Benefits

• Visa Processing for Foreigners
• Professional Training and Development Programs
• HMO
• 13th Month Pay
• Government Mandated Benefits
• Allowances
• Laptop provided
• Annual Increase

Requirements

• Thai national currently living in the Philippines
• Fluent in Thai and English (spoken, written, reading)
• Bachelor’s degree in any field
• At least 2 years of experience in customer service/support (preferably international contact center)
• Strong communication and customer service skills
• Good technical and troubleshooting knowledge
• Proficient in Microsoft Office (especially Excel)

Responsibilities

• Resolve customer issues digitally with professionalism
• Ensure customer satisfaction and retention
• Handle inquiries across multiple digital platforms
• Provide accurate and timely responses
• Collaborate with the team and escalate when needed
• Maintain clear records of interactions
• Follow company policies in all customer dealings

Recruitment Process

• HR Interview
• Final Interview
• Language Assessment Test
• Job offer