Korean It Help Desk

J-K Network Services; Quezon City; On-site; PHP 1,116,000 - 1,283,400; Full time

Benefits offered by this job

HMO

Government Mandated Benefits

13th Month Pay

Performance and Attendance Bonus

Night Differentials

Job summary

A leading IT BPO company in Quezon City is looking for a Korean Technical Support to assist customers with technical inquiries. The ideal candidate will be fluent in Korean and have a Bachelor’s degree along with IT helpdesk experience. This position offers a competitive salary of Php 100,000 - Php 115,000 monthly, along with various benefits including HMO and performance bonuses.

Qualifications

• Fluent in speaking, reading, and writing Korean.
• Bachelor’s degree required.
• Knowledgeable in service and basic troubleshooting.

Responsibilities

• Handling customer technical support cases through phone, email, and chat.
• Respond to customer inquiries and assist in troubleshooting.
• Resolve technical issues related to network interruptions.

Skills

Fluency in Korean

IT Helpdesk Experience

Service and Basic Troubleshooting

Education

Bachelor’s Degree

Job description

Company Profile: An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.

Position: Korean Technical Support

Industry: BPO Company

Location: Quezon City

Salary: Php 100,000 - Php 115,000 Monthly

Schedule: Shifting with graveyard shift

Benefits

• HMO
• Government Mandated Benefits
• 13th Month Pay
• Performance and Attendance Bonus
• Night Differentials

Requirements

• Filipino who fluent in speaking, reading and writing Korean
• Korean National in Philippines
• Bachelor’s Degree graduate
• Knowledgeable in Service and Basic Troubleshooting
• With IT Helpdesk Experience

Responsibilities

• Handling customer technical support cases through phone, email and chat
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Properly answer questions regarding the account being handled
• Resolve technical issues related to network interruptions

Recruitment Process

• Resume Screening
• Initial Interview
• Final Interview
• Language Assessment
• Job Offer