Korean Technical Support Php 100,000 - Php 115,000 Monthly

J-K Network Services; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Government Mandated Benefits

13th Month Pay

Performance and Attendance Bonus

Night Differentials

Job summary

A leading BPO company in Quezon City is looking for a technical support specialist fluent in Korean. Responsibilities include handling customer inquiries via phone, email, and chat, as well as resolving technical issues and providing support. Suitable candidates should hold a Bachelor's degree and possess IT helpdesk experience. Benefits include HMO, 13th Month Pay, and performance bonuses.

Qualifications

• Filipino or Korean National fluent in Korean.
• Bachelor’s Degree graduate required.
• Knowledge in ServiceNow and basic troubleshooting expected.

Responsibilities

• Handle technical support cases through phone, email and chat.
• Assist customers with troubleshooting and resolving issues.
• Provide accurate answers regarding account handling.
• Resolve technical issues related to network interruptions.

Skills

Fluent in Korean (speaking, reading, writing)

IT Helpdesk Experience

Basic Troubleshooting

Knowledgeable in ServiceNow

Education

Bachelor’s Degree

Job description

An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.

Industry:BPO Company

Location: Quezon City

Schedule: Shifting with graveyard shift

Benefits:

• HMO
• Government Mandated Benefits
• 13th Month Pay
• Performance and Attendance Bonus
• Night Differentials

Requirements:

• Filipino who fluentin speaking, reading and writing Korean
• Korean National in Philippines
• Bachelor’s Degree graduate
• Knowledgeable in ServiceNow and Basic Troubleshooting
• With IT Helpdesk Experience

Responsibilities

• Handling customer technical support cases through phone, email and chat
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Properly answer questions regarding the account being handled
• Resolve technical issues related to network interruptions

Recruitment Process:

1. Resume Screening
2. Initial Interview
3. Final Interview
4. Language Assessment
5. Job Offer