Text Chat Operator

NMS Philippines; Baguio; On-site; PHP 223,200 - 334,800; Full time

Job summary

NMS Philippines in Baguio is seeking a full-time onsite chat support specialist. You will engage with subscribers, respond to messages, and provide personalized experiences to foster satisfaction and ongoing engagement.

The ideal candidate has excellent English writing, a minimum 45 WPM typing speed, strong multitasking, and the ability to work flexibly in a team. Training and policies will guide daily interactions and performance targets.

Qualifications

• Excellent written English with creativity and adaptability.
• Typing speed of at least 45 wpm with accuracy.
• Strong multitasking and prioritization for subscriber support.
• Able to engage in conversations of any nature and work independently or in a team.

Responsibilities

• Respond to subscribers' messages promptly in a professional, engaging way.
• Adhere to company and client policies and guidelines.
• Keep detailed records of interactions and issues.
• Meet daily and weekly chat interaction targets.

Skills

English writing

Typing 45 WPM

Multitasking

Communication

Team player

Flexible scheduling

Tools

Chat software

Job description

FULL-TIME | ONSITE (Loakan, Baguio City)

Engages with subscribers professionally, providing personalized experiences that meet their needs. Tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement. The primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers.

Job Requirements

• Exceptional written communication skills in English, demonstrating creativity and adaptability.
• Proficient typist with a minimum typing speed of 45 words per minute.
• Strong multitasking and prioritization abilities for efficient subscriber support.
• Demonstrates flexibility and confidently engages in conversations of any nature.
• Thrives independently and collaboratively as a valuable team member.
• Open to flexible and shifting schedules, accommodating changing work hours.
• Familiarity or experience with chat software and systems is highly desirable.

Duty And Responsibilities

• Respond to subscribers' messages and engage in conversations in a timely, professional, and engaging manner.
• Adhere to company and client policies and guidelines.
• Keep detailed records of subscribers' interactions and any issues that may arise.
• Meet daily and weekly targets for chat interactions.