Chat Support Representative - Cubao Site - ONSITE JOB

TalentLink Outsourcing; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Employee Assistance Program

Job Training

Mentorship Program

Professional Development

Maternity & Paternity Leave

Sick Leave

Unpaid Extended Leave

Vacation Leave

Volunteer Time Off

Job summary

TalentLink Outsourcing is looking for a Chat Support Representative for their Cubao site in Quezon City. This full-time, on-site position requires no previous BPO experience, as training will be provided. The successful candidate will be responsible for responding to customer inquiries via email and chat, resolving issues while maintaining records and collaborating with team members. Key qualifications include customer service skills and a willingness to work onsite. Benefits include job training, professional development, and various leaves.

Qualifications

• No BPO experience needed – we’ll train you.
• Willingness to work onsite with a professional and supportive team is required.

Responsibilities

• Respond to customer inquiries via email and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics to contribute to team goals.

Skills

English language proficiency

customer service

problem solving

teamwork

account management

technical skills

back-office support

call center experience

interpersonal skills

people skills

organizational skills

Education

High/Senior High School

Job description

Chat Support Representative - Cubao Site - ONSITE JOB

TalentLink Outsourcing

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Responsible for responding to customer inquiries via email and chat only, providing accurate information about products and services, resolving customer issues and complaints efficiently, maintaining detailed records of customer interactions, collaborating with team members to enhance service quality, and meeting performance metrics to contribute to team goals. No BPO experience needed – we’ll train you. Willingness to work onsite with a professional and supportive team is required.

Qualifications and Skills

English language proficiency, customer service, problem solving, teamwork, account management, technical skills, back‑office support, call center experience, interpersonal skills, people skills, organizational skills.

Benefits

• Employee Assistance Program
• Job Training
• Mentorship Program
• Professional Development
• Maternity & Paternity Leave
• Sick Leave
• Unpaid Extended Leave
• Vacation Leave
• Volunteer Time Off