Live Chat Engagement Specialist

NMS Philippines; Baguio; On-site; PHP 223,200 - 334,800; Full time

Job summary

NMS Philippines in Baguio is seeking a full-time onsite chat support specialist. You will engage with subscribers, respond to messages, and provide personalized experiences to foster satisfaction and ongoing engagement.

The ideal candidate has excellent English writing, a minimum 45 WPM typing speed, strong multitasking, and the ability to work flexibly in a team. Training and policies will guide daily interactions and performance targets.

Qualifications

• Excellent written English with creativity and adaptability.
• Typing speed of at least 45 wpm with accuracy.
• Strong multitasking and prioritization for subscriber support.
• Able to engage in conversations of any nature and work independently or in a team.

Responsibilities

• Respond to subscribers' messages promptly in a professional, engaging way.
• Adhere to company and client policies and guidelines.
• Keep detailed records of interactions and issues.
• Meet daily and weekly chat interaction targets.

Skills

English writing

Typing 45 WPM

Multitasking

Communication

Team player

Flexible scheduling

Tools

Chat software

Job description

NMS Philippines in Baguio is seeking a full-time onsite chat support specialist. You will engage with subscribers, respond to messages, and provide personalized experiences to foster satisfaction and ongoing engagement.

The ideal candidate has excellent English writing, a minimum 45 WPM typing speed, strong multitasking, and the ability to work flexibly in a team. Training and policies will guide daily interactions and performance targets.