Customer Service Representative - Baguio

V-Call Center Link Inc.; Baguio; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading service provider in Baguio is looking for Customer Service Representatives to respond to inquiries via phone, chat, or email. Candidates should have strong English communication skills, with no prior experience required. The position is onsite, offering a supportive work environment for new entrants. Join us to enhance customer satisfaction and resolve issues efficiently.

Qualifications

• High School Graduate (Senior High School) or College level.
• Excellent verbal and written English communication skills.
• No BPO Experience can apply, but willingness to learn is essential.

Responsibilities

• Respond to customer inquiries via phone, chat, or email.
• Resolve customer complaints or concerns efficiently.
• Provide product or service information clearly.
• Maintain records of customer interactions.
• Escalate complex concerns when necessary.
• Meet or exceed performance metrics.

Skills

Excellent verbal and written English communication skills

Customer service orientation

Education

High School Graduate or College level

Job description

Responsibilities

• Respond to customer inquiries via phone, chat, or email in a professional and timely manner
• Resolve customer complaints or concerns with accuracy and efficiency
• Provide product or service information clearly and concisely
• Maintain records of customer interactions and transactions
• Escalate complex concerns to appropriate departments when necessary
• Meet or exceed performance metrics including quality, accuracy, and customer satisfaction

Qualifications

• High School Graduate (Senior High School) or College level
• Excellent verbal and written English communication skills
• No BPO Experience can apply
• Can work ONSITE