Tenant Relations Assistant

Tavor Perry; San Jose; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tavor Perry is seeking a Property Management Coordinator to support day-to-day management of rental properties and owner administration. You will be the first point of contact for tenants, handle calls and maintenance requests, coordinate vendors, and maintain accurate rent and lease records.

The ideal candidate is a confident phone communicator who is organized, proactive, and able to work independently, with strong English skills and experience in property management or collections.

Qualifications

• Strong spoken and written English with a clear, professional phone presence.
• Prior experience in property management, tenant communication, or collections.
• Experience following up on overdue payments in a respectful but firm manner.
• Strong organizational and record-keeping skills.
• Accountable for your results, thorough in your output, and steady without needing close supervision.
• Strong communication skills and initiative.

Responsibilities

• Answer and triage tenant calls and messages, and log maintenance requests
• Find plumbers and other vendors, collect quotes, and coordinate repairs
• Follow up politely but firmly with tenants about late rent
• Track lease terms, rent payments, and repair details in organized records
• Keep the owner clearly updated on urgent issues, pending approvals, and open items
• Take care of household and business administrative tasks as assigned
• Schedule social media posts using content provided by the owner
• Follow up on open requests until they are fully resolved

Skills

Strong English (spoken & written)

Property management experience

Payment collections

Org & record-keeping

Accountable & reliable

Proactive communicator

Job description

Job Summary:

Rental properties run smoothly when tenants always know who to call, and a Property Management Coordinator will be that contact for ours. You will support the day-to-day management of our rental properties, along with household and business administration for the owner, serving as the first point of contact for tenants, handling calls and maintenance requests, coordinating vendors, and keeping rent and lease records accurate. A confident phone communicator who is organized, proactive, and comfortable working independently is the ideal fit.

Key Responsibilities:

• Answer and triage tenant calls and messages, and log maintenance requests
• Find plumbers and other vendors, collect quotes, and coordinate repairs
• Follow up politely but firmly with tenants about late rent
• Track lease terms, rent payments, and repair details in organized records
• Keep the owner clearly updated on urgent issues, pending approvals, and open items
• Take care of household and business administrative tasks as assigned
• Schedule social media posts using content provided by the owner
• Follow up on open requests until they are fully resolved

Mandatory Skills:

• Strong spoken and written English with a clear, professional phone presence
• Prior experience in property management, tenant communication, or collections
• Experience following up on overdue payments in a respectful but firm manner
• Strong organizational and record-keeping skills
• Accountable for your results, thorough in your output, and steady without needing close supervision
• Strong communication skills and initiative

Preferred Skills:

• Experience with property management software or rent-tracking tools
• Experience sourcing vendors and comparing repair quotes
• Familiarity with US landlord-tenant practices and terminology
• Experience with social media scheduling tools
• Comfort with spreadsheets and cloud-based tools such as Google Workspace
• Adept at dividing attention among several open requests in a busy week and completing each to a good standard

Why Join Us:

Take on a hands-on role where your initiative and judgment are valued and your work has a direct, visible impact. You will work closely with a supportive owner, with room to grow your responsibilities over time. If you enjoy keeping things running smoothly and building strong relationships, we would love to hear from you.