Telecom Retail Specialist - Customer Experience (Contract)

DITO Telecommunity Corporation; Las Piñas; On-site; PHP 201,000 - 290,000; Full time

Job summary

DITO Telecommunity Corporation is seeking a Store Specialist for its Las Piñas store on a contract basis. You will be the face of the brand, delivering outstanding service and guiding customers through product choices while supporting daily store operations.

Ideal candidates bring retail or customer service experience, strong communication, and cash handling accuracy. You will engage customers, achieve sales targets, and participate in product training to enhance knowledge and performance.

Qualifications

• Retail or customer service experience in a fast-paced environment.
• Strong communication and interpersonal skills.
• Numeracy and accuracy in handling cash and transactions.
• Flexibility to work shifts including weekends.
• Proficiency with POS systems and basic computer skills.
• Excellent attention to detail and record-keeping.
• Positive attitude, reliable and eager to learn.
• Knowledge of telecom products is desirable and trainable.

Responsibilities

• Greet customers and provide expert information on DITO services and plans.
• Assist customers in product selection and compare service packages.
• Process transactions accurately (cash, card, digital) and document them.
• Handle inquiries and resolve complaints; escalate when needed.
• Maintain store cleanliness, organization, and visual merchandising.
• Restock shelves and manage inventory for product availability.
• Meet daily and monthly sales targets through engagement and upselling.
• Register new customers and activate accounts for services.
• Collaborate with team to achieve store goals and support busy periods.
• Adhere to company policies and health and safety regulations.

Skills

Customer service

Communication

Cash handling

POS systems

Attention to detail

Teamwork

Product knowledge

Flexible scheduling

Job description

DITO Telecommunity Corporation is seeking a Store Specialist for its Las Piñas store on a contract basis. You will be the face of the brand, delivering outstanding service and guiding customers through product choices while supporting daily store operations.

Ideal candidates bring retail or customer service experience, strong communication, and cash handling accuracy. You will engage customers, achieve sales targets, and participate in product training to enhance knowledge and performance.