Store Specialist

DITO Telecommunity Corporation; Las Piñas; On-site; PHP 201,000 - 290,000; Full time

Job summary

DITO Telecommunity Corporation is seeking a Store Specialist for its Las Piñas store on a contract basis. You will be the face of the brand, delivering outstanding service and guiding customers through product choices while supporting daily store operations.

Ideal candidates bring retail or customer service experience, strong communication, and cash handling accuracy. You will engage customers, achieve sales targets, and participate in product training to enhance knowledge and performance.

Qualifications

• Retail or customer service experience in a fast-paced environment.
• Strong communication and interpersonal skills.
• Numeracy and accuracy in handling cash and transactions.
• Flexibility to work shifts including weekends.
• Proficiency with POS systems and basic computer skills.
• Excellent attention to detail and record-keeping.
• Positive attitude, reliable and eager to learn.
• Knowledge of telecom products is desirable and trainable.

Responsibilities

• Greet customers and provide expert information on DITO services and plans.
• Assist customers in product selection and compare service packages.
• Process transactions accurately (cash, card, digital) and document them.
• Handle inquiries and resolve complaints; escalate when needed.
• Maintain store cleanliness, organization, and visual merchandising.
• Restock shelves and manage inventory for product availability.
• Meet daily and monthly sales targets through engagement and upselling.
• Register new customers and activate accounts for services.
• Collaborate with team to achieve store goals and support busy periods.
• Adhere to company policies and health and safety regulations.

Skills

Customer service

Communication

Cash handling

POS systems

Attention to detail

Teamwork

Product knowledge

Flexible scheduling

Job description

About Us

DITO Telecommunity Corporation is a dynamic telecommunications company committed to delivering innovative services and exceptional customer experiences across the Philippines. We pride ourselves on our customer-centric approach and our dedication to building a team culture that values professionalism, integrity, and continuous improvement. As a growing force in the telecommunications industry, we are expanding our retail presence to better serve our customers nationwide.

About the Role

We are seeking a Store Specialist to join our retail team in Las Pinas City, Metro Manila on a contract basis. In this role, you will serve as a key member of our store operations team, responsible for delivering outstanding customer service and ensuring smooth day-to-day store operations. As a Store Specialist, you will be the face of DITO Telecommunity Corporation, engaging with customers, promoting our telecommunications products and services, and maintaining a professional and welcoming retail environment. This position is crucial to driving customer satisfaction and achieving our sales objectives at store level.

What You'll Be Doing

• Greeting customers warmly and providing expert product information about DITO telecommunications services, plans and offerings


• Assisting customers with product selection, comparing service packages and helping them choose solutions that best meet their needs


• Processing transactions accurately, including cash, card and digital payments, ensuring all transactions are properly documented


• Managing customer inquiries and complaints professionally, resolving issues promptly or escalating to management as appropriate


• Maintaining store cleanliness, organization and visual merchandising standards throughout your shift


• Restocking shelves and inventory management, ensuring product availability and proper shelf displays


• Meeting daily and monthly sales targets through effective customer engagement and suggestive selling


• Processing new customer registrations and account activations for telecommunications services


• Collaborating with team members to achieve store performance objectives and support colleagues during busy periods


• Adhering to all company policies, procedures and health and safety regulations

What We're Looking For

• Previous retail or customer service experience in a fast-paced environment


• Strong communication and interpersonal skills with the ability to engage effectively with diverse customers


• Numeracy skills and accuracy in handling cash and processing transactions


• Ability to work flexibly, including shift work and weekend availability


• Proficiency in using point-of-sale (POS) systems and basic computer skills


• Excellent attention to detail and ability to maintain accurate records


• Positive attitude, reliability and willingness to learn


• Knowledge of telecommunications products and services is desirable


• Willingness to participate in product training and company development programmes

What We Offer

DITO Telecommunity Corporation is committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration packages appropriate to the role and location. As a contract position, you will receive clear terms of engagement and the opportunity to work with a growing telecommunications company in a dynamic retail environment. We provide ongoing training and development opportunities to enhance your product knowledge and customer service skills. Our team benefits from a supportive workplace culture that values hard work, professionalism and customer excellence. We encourage a healthy work-life balance and provide a collaborative environment where your contributions are recognised and valued.