Store Specialist

DITO Telecommunity Corporation; Tangob; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

DITO Telecommunity Corporation is seeking a Store Specialist to join our retail team at our Lipa City Batangas location. This on-site role focuses on delivering exceptional service and driving sales within our store environment.

You will greet customers, demonstrate product knowledge, process transactions, and assist with stock management while upholding health and safety standards and brand guidelines.

Qualifications

• Previous retail or customer service experience in a similar environment.
• Strong communication and interpersonal skills with the ability to engage effectively with diverse customers.
• Excellent numeracy skills and proficiency with point-of-sale systems or similar technology.

Responsabilités

• Greet customers in a warm and professional manner, providing assistance and guidance throughout their shopping experience
• Demonstrate product knowledge to help customers make informed purchasing decisions
• Process transactions accurately and efficiently using point-of-sale systems whilst maintaining high levels of customer service
• Maintain store cleanliness, organisation and visual merchandising standards
• Handle customer enquiries and complaints professionally, resolving issues promptly and escalating when necessary
• Achieve individual and team sales targets by promoting products, services and offers
• Assist with stock management, including receiving, checking and organising inventory
• Comply with company policies, procedures and health and safety regulations
• Support the Store Manager in training new team members and maintaining operational standards
• Participate in promotional activities and seasonal campaigns

Connaissances

Retail experience

Customer service

Communication

Numeracy

Interpersonal skills

Outils

POS systems

Description du poste

About the role

DITO Telecommunity Corporation is seeking a Store Specialist to join our retail team at our Lipa City Batangas location. This is a contract position that offers an exciting opportunity to be at the forefront of our customer-facing operations. As a Store Specialist, you will play a crucial role in delivering exceptional service and driving sales within our retail environment. Your contribution will directly impact customer satisfaction, brand reputation and the overall success of our store operations. This role is based on-site at our Lipa City Batangas store location.

Key responsibilities

• Greet customers in a warm and professional manner, providing assistance and guidance throughout their shopping experience

• Demonstrate in-depth product knowledge to help customers make informed purchasing decisions and understand our telecommunications services and offerings

• Process transactions accurately and efficiently using point-of-sale systems whilst maintaining high levels of customer service

• Maintain store cleanliness, organisation and visual merchandising standards to create an inviting retail environment

• Handle customer enquiries and complaints professionally, resolving issues promptly and escalating when necessary

• Achieve individual and team sales targets by actively promoting products, services and special offers

• Assist with stock management, including receiving, checking and organising inventory

• Comply with company policies, procedures and health and safety regulations at all times

• Support the Store Manager in training new team members and maintaining operational standards

• Participate in promotional activities and seasonal campaigns as directed

What we're looking for

• Previous retail or customer service experience in a similar environment

• Strong communication and interpersonal skills with the ability to engage effectively with diverse customers

• Excellent numeracy skills and proficiency with point-of-sale systems or similar technology

• A positive attitude, patience and the ability to remain calm under pressure

• Physical ability to stand for extended periods and perform manual tasks such as stock handling

• Reliability and punctuality with a strong work ethic and commitment to team success

• Flexibility to work shift patterns as required, including weekends and public holidays

• Knowledge of telecommunications products and services is advantageous but not essential

About us

DITO Telecommunity Corporation is a dynamic telecommunications company committed to delivering innovative services and exceptional value to our customers. We are dedicated to advancing connectivity and digital transformation across the Philippines. Our mission is to provide world-class telecommunications solutions whilst maintaining the highest standards of customer service and operational excellence. We foster a culture of innovation, teamwork and customer-centricity, where every team member contributes to our shared success.