Retail Telecom Specialist - Customer-Centric and Sales

DITO Telecommunity Corporation; Marikina; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Work-life balance

Job summary

DITO Telecommunity Corporation in Marikina City is seeking a Store Specialist to deliver exceptional customer service and drive sales in our retail store.

The role involves greeting customers, handling transactions, and providing product information while maintaining store standards. This contract position supports inventory, promotions, and policies, with a strong emphasis on customer satisfaction and teamwork.

Qualifications

• Previous retail or customer service experience is expected.
• Strong communication and interpersonal skills for engaging diverse customers.
• Excellent numeracy and proficiency with POS systems and basic computer applications.
• Friendly, patient and professional demeanor with a focus on customer service.
• Ability to multitask and work efficiently during busy periods.
• Willingness to learn about products and industry developments.

Responsibilities

• Greet and welcome customers upon arrival, ensuring a positive first impression
• Assist customers with product enquiries, explaining telecommunications services, plans, and offerings in a clear and accessible manner
• Process customer transactions accurately and efficiently, including sales, payments, and service activations
• Maintain comprehensive knowledge of current promotions, pricing, and product features to effectively inform customers
• Handle customer complaints and concerns professionally, resolving issues to ensure customer satisfaction
• Keep the store clean, organised, and visually appealing, ensuring merchandise displays are well-maintained
• Support inventory management by monitoring stock levels and assisting with stocktaking activities
• Achieve or exceed individual and team sales targets through excellent customer service
• Collaborate with team members to provide seamless customer experiences and support peak trading periods
• Comply with company policies, procedures, and health and safety regulations at all times

Skills

Customer service

Communication

Numeracy

Team collaboration

Tools

POS systems

Basic computer applications

Job description

DITO Telecommunity Corporation in Marikina City is seeking a Store Specialist to deliver exceptional customer service and drive sales in our retail store.

The role involves greeting customers, handling transactions, and providing product information while maintaining store standards. This contract position supports inventory, promotions, and policies, with a strong emphasis on customer satisfaction and teamwork.