Retail Telecom Specialist — Delight Customers & Drive Sales

DITO Telecommunity Corporation; Makati; On-site; PHP 268,000 - 312,000; Full time

Job summary

DITO Telecommunity Corporation in Makati City, Metro Manila is seeking a Store Specialist on a contract basis to drive in-store retail operations and deliver exceptional customer experiences. You will greet customers, demonstrate products, process POS transactions, and keep the store polished and compliant with policies.

Join a team focused on service excellence, sales targets, and building lasting customer relationships while representing the DITO brand with integrity and professionalism.

Qualifications

• Previous retail or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with point-of-sale systems and basic computer apps.
• Ability to work in a team and show initiative.
• Customer-focused mindset with problem-solving skills.
• Flexible to work weekends and holidays.
• Willing to undertake product and service training.
• Honest, reliable, and professional.
• Passion for delivering outstanding customer service and representing DITO.

Responsibilities

• Greet customers warmly and professionally, providing assistance with product enquiries and service information.
• Demonstrate telecommunications products and services, highlighting features and benefits to meet customer needs.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Maintain up-to-date knowledge of DITO's service offerings, promotions, and product specifications.
• Provide exceptional customer service by addressing queries and resolving concerns promptly.
• Support store operations including stock management, merchandising, and maintaining a clean, organised retail environment.
• Achieve individual and team sales targets through effective product recommendations and customer engagement.
• Build and maintain positive customer relationships to encourage repeat business and brand loyalty.
• Collaborate with team members to ensure smooth daily store operations and customer flow.
• Adhere to company policies, procedures, and health and safety standards.

Skills

Retail experience

Communication skills

POS proficiency

Teamwork

Problem solving

Flexibility

Training willingness

Integrity

Customer service

Tools

POS systems

Job description

DITO Telecommunity Corporation in Makati City, Metro Manila is seeking a Store Specialist on a contract basis to drive in-store retail operations and deliver exceptional customer experiences. You will greet customers, demonstrate products, process POS transactions, and keep the store polished and compliant with policies.

Join a team focused on service excellence, sales targets, and building lasting customer relationships while representing the DITO brand with integrity and professionalism.