Store Specialist

DITO Telecommunity Corporation; Quezon City; Presencial; PHP 201 000 - 290 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive remuneration

Career progression

Training programs

Resumo da oferta

DITO Telecommunity Corporation is seeking a Store Specialist for our Cubao, Quezon City store. This contract position involves delivering exceptional customer service, driving sales, educating customers on products, managing inventory, and maintaining a safe store environment.

You will greet customers, process transactions, explain plans and promotions, and collaborate with the team to meet store targets in a fast-paced retail setting.

Qualificações

• Experience in retail or customer service roles within telecommunications or consumer products.
• Excellent communication skills and ability to explain complex information clearly.
• Strong sales ability with a track record of meeting/exceeding targets.
• Proficiency with basic POS systems and retail software.
• Ability to work in a fast-paced retail environment and handle multiple customers.
• Problem-solving mindset with empathy and professionalism.

Responsabilidades

• Provide outstanding customer service by greeting customers and offering tailored solutions.
• Process sales transactions accurately and efficiently.
• Educate customers about services, features, pricing plans, and promotions.
• Manage store inventory, display products, and keep the store organized.
• Handle customer inquiries and resolve issues, escalating when needed.
• Maintain a clean, welcoming, and safe store environment.
• Aim to achieve individual and team sales targets through product knowledge.
• Support promotional activities and campaigns at the store level.
• Collaborate with teammates to support store operations.

Conhecimentos

Customer service

Sales

Communication

POS systems

Retail software

Problem solving

Attention to detail

Team collaboration

Flexibility

Ferramentas

POS software

Descrição da oferta de emprego

About the role

DITO Telecommunity Corporation is seeking a Store Specialist to join our retail team in Cubao, Quezon City, Metro Manila. This is a contract position that offers an excellent opportunity to become a key part of our customer-facing operations. As a Store Specialist, you will play a vital role in delivering exceptional customer service and driving sales within our retail environment. Your expertise will directly contribute to the success of our store operations and the overall satisfaction of our customers.

What you'll be doing

• Provide outstanding customer service by greeting customers, understanding their needs, and offering tailored solutions related to DITO Telecommunity's services and products




• Process sales transactions accurately and efficiently whilst maintaining high standards of professionalism




• Educate customers about DITO Telecommunity services, product features, pricing plans, and promotional offers




• Manage store inventory and ensure products are properly stocked, displayed, and organised




• Handle customer inquiries and resolve issues professionally, escalating complex matters to senior staff when necessary




• Maintain a clean, welcoming, and safe store environment that complies with company standards




• Achieve individual and team sales targets through effective product knowledge and customer engagement




• Support promotional activities and marketing campaigns at the store level




• Contribute to a positive team dynamic by collaborating with colleagues and supporting store operations as needed

What we're looking for

• Previous experience in retail, customer service, or a similar customer-facing role within the telecommunications or consumer products sector




• Excellent communication skills with the ability to engage customers and explain complex information clearly




• Strong sales ability with a proven track record of meeting or exceeding targets




• Proficiency in basic point-of-sale systems and retail software applications




• Ability to work effectively in a fast-paced retail environment and manage multiple customer interactions simultaneously




• Problem-solving mindset with the ability to handle customer complaints with empathy and professionalism




• Attention to detail, particularly regarding cash handling and transaction accuracy




• Flexibility to work various shifts, including weekends and holidays as required by store scheduling




• Knowledge of DITO Telecommunity services or telecommunications industry experience is advantageous but not essential

What we offer

DITO Telecommunity Corporation is committed to supporting the professional development and wellbeing of our team members. We offer competitive remuneration commensurate with experience, opportunities for career progression within our growing retail network, and a supportive work environment where your contributions are valued. We provide training and development programmes to enhance your product knowledge and customer service skills. As a contract employee, you will have access to the benefits outlined in your employment agreement, and we encourage open communication about any support or adjustments you may require to succeed in this role.

About us

DITO Telecommunity Corporation is a leading telecommunications provider committed to delivering innovative services and exceptional customer experiences. As a growing company in the telecommunications sector, we pride ourselves on our customer-centric approach and our dedication to expanding quality connectivity across the Philippines. Our retail network is the cornerstone of our customer engagement strategy, and we value team members who share our passion for service excellence and our vision of making telecommunications accessible to all Filipinos.