Telecom Inbound Support & Retention Specialist

ResultsCX; Lapu-Lapu; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Php 10,000 Bonus

Performance incentives

Paid training

Career growth

Health and wellness benefits

Inclusive work culture

Job summary

ResultsCX in Lapu-Lapu, Cebu is hiring a Sales and Retention Specialist to deliver customer-focused support with empathy and professionalism. You will handle inbound interactions, resolve inquiries, and provide accurate product information while maintaining detailed records to support service standards.

The role requires 6 months of BPO experience, excellent English communication, and the ability to work in a fast-paced, team-oriented environment.

Qualifications

• 6 months of BPO experience
• Excellent communication skills in English (verbal and written)
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced, team-oriented environment
• High school diploma or equivalent

Responsibilities

• Handle inbound customer interactions with professionalism and empathy
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information about products and services
• Maintain detailed records of customer interactions using our systems
• Collaborate with team members to meet performance goals and service standards

Skills

English communication

Problem solving

Team oriented

Attention to detail

Education

High school diploma or equivalent

Job description

ResultsCX in Lapu-Lapu, Cebu is hiring a Sales and Retention Specialist to deliver customer-focused support with empathy and professionalism. You will handle inbound interactions, resolve inquiries, and provide accurate product information while maintaining detailed records to support service standards.

The role requires 6 months of BPO experience, excellent English communication, and the ability to work in a fast-paced, team-oriented environment.