Inbound Customer Care Specialist — Equity & Bonuses

Neksjob Philippines; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines in Cebu City is hiring a Customer Care Representative to handle inbound support via phone, email and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

Ideal candidates have superb verbal communication, active listening, and basic computer literacy. No prior experience is required; high school graduates are welcome. This is a full-time on-site role in Cebu City.

Qualifications

• No experience required
• Superb verbal communication skills
• Active listening and basic computer literacy

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High school diploma

Job description

Neksjob Philippines in Cebu City is hiring a Customer Care Representative to handle inbound support via phone, email and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

Ideal candidates have superb verbal communication, active listening, and basic computer literacy. No prior experience is required; high school graduates are welcome. This is a full-time on-site role in Cebu City.