Customer Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service specialist in Cebu City to provide exceptional support via phone, email, and chat. You will resolve inquiries, document interactions, and maintain deep product knowledge to assist customers accurately, while collaborating with the team to improve service delivery and satisfaction.

The role requires 3–5 years in customer service, excellent communication and interpersonal skills, and proficiency with customer service software.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of customer service experience.
• Excellent communication and interpersonal skills required.
• Proficiency with customer service software and tools.
• Strong problem-solving abilities and patience in handling customer issues.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain a high level of product knowledge to assist customers accurately.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Patience

Education

High School Diploma or equivalent

Tools

Customer service software

Job description

Recruitify_HR is seeking an experienced customer service specialist in Cebu City to provide exceptional support via phone, email, and chat. You will resolve inquiries, document interactions, and maintain deep product knowledge to assist customers accurately, while collaborating with the team to improve service delivery and satisfaction.

The role requires 3–5 years in customer service, excellent communication and interpersonal skills, and proficiency with customer service software.