Onsite Customer Care Specialist – Resolve & Delight

ResultsCX Cebu; Lapu-Lapu; On-site; PHP 201,000 - 290,000; Full time

Job summary

ResultsCX Cebu is seeking a customer service specialist to handle customer concerns and provide timely, accurate resolutions. You will document interactions and update accounts in the company system, coordinating with teams to resolve escalated issues.

The role requires at least a high school diploma and 6 months of BPO experience, with onsite work to begin as soon as possible. Strong communication and service skills are advantageous in delivering courteous and efficient support.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 6 months of BPO experience (any account).
• Must be amenable to working onsite.
• Strong communication and customer service skills are an advantage.
• Willing to start as soon as possible.

Responsibilities

• Handle customer concerns and provide timely, accurate resolutions.
• Document customer interactions and update account information in the company's system.
• Coordinate with the appropriate teams to resolve complex or escalated concerns.
• Ensure every customer receives courteous, professional, and efficient service.
• Achieve individual performance goals, including quality, productivity, attendance, and customer satisfaction metrics.

Skills

Communication

Customer service

Education

High School Diploma (Old Curriculum or Senior High School)

Job description

ResultsCX Cebu is seeking a customer service specialist to handle customer concerns and provide timely, accurate resolutions. You will document interactions and update accounts in the company system, coordinating with teams to resolve escalated issues.

The role requires at least a high school diploma and 6 months of BPO experience, with onsite work to begin as soon as possible. Strong communication and service skills are advantageous in delivering courteous and efficient support.