Customer Service Specialist - Inbound/Outbound Support

Recruitify_HR; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to handle inbound and outbound calls, provide accurate information about products and services, and resolve issues efficiently.

You will maintain detailed records of interactions and collaborate with teammates to improve processes; Bachelor's degree preferred and 3-5 years experience in call center or customer service. This role offers steady work in a fast-paced environment with opportunities to grow within the team.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 3-5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Empathetic and customer-focused attitude.

Responsibilities

• Handle inbound and outbound customer calls effectively.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Skills

Communication skills

Interpersonal skills

Problem-solving

Empathy

Customer focus

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to handle inbound and outbound calls, provide accurate information about products and services, and resolve issues efficiently.

You will maintain detailed records of interactions and collaborate with teammates to improve processes; Bachelor's degree preferred and 3-5 years experience in call center or customer service. This role offers steady work in a fast-paced environment with opportunities to grow within the team.