Customer Service & Retention Specialist

ResultsCX; Lapu-lapu; On-site; PHP 240,000 - 360,000; Full time

Job summary

ResultsCX is seeking a Customer Service Representative in Lipa, Philippines. You will deliver top-tier support via phone, email, and chat, guiding customers with clear instructions and solutions while handling inquiries and issues with empathy and professionalism.

Join a purpose-driven team and grow in a dynamic, shifting schedule environment onsite at our Lipa center. Prior call center experience and strong typing are valued assets for success in this role.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• A minimum of 6 months of call center experience is required.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Communication skills

Typing speed 35 WPM

Computer navigation

Growth mindset

Onsite work

Call center experience

Education

High School Diploma

Job description

ResultsCX is seeking a Customer Service Representative in Lipa, Philippines. You will deliver top-tier support via phone, email, and chat, guiding customers with clear instructions and solutions while handling inquiries and issues with empathy and professionalism.

Join a purpose-driven team and grow in a dynamic, shifting schedule environment onsite at our Lipa center. Prior call center experience and strong typing are valued assets for success in this role.