Customer Experience & Retention Specialist

ResultsCX; Santo Tomas; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Paid training and career development

Healthcare benefits

Paid time off

Job summary

ResultsCX is hiring a Customer Service Representative in Lipa, Philippines. The role focuses on delivering high-quality service via phone, email, and chat, guiding customers with clear solutions, and resolving issues with empathy. Onsite work and shifting schedules are required as part of the program.

The team supports major U.S. brands across industries, offering growth with paid training, and career development within a collaborative, performance-driven culture.

Qualifications

• Legal working age with a high school or senior high diploma
• Strong communication and typing skills (minimum 35 WPM)
• Basic computer navigation skills
• A growth mindset and a proactive attitude
• Willingness to work onsite and on shifting schedules
• A minimum of 6 months of call center experience is required

Responsibilities

• Deliver high-quality customer service via phone, email, and chat
• Provide clear, effective guidance and solutions to customer inquiries
• Resolve issues with empathy and professionalism
• Navigate multiple systems and tools with confidence and accuracy

Skills

Strong communication

Typing 35 WPM

Basic computer skills

Growth mindset

Onsite work

Shift work

Education

High school diploma

Job description

ResultsCX is hiring a Customer Service Representative in Lipa, Philippines. The role focuses on delivering high-quality service via phone, email, and chat, guiding customers with clear solutions, and resolving issues with empathy. Onsite work and shifting schedules are required as part of the program.

The team supports major U.S. brands across industries, offering growth with paid training, and career development within a collaborative, performance-driven culture.