Customer Support Specialist - Inbound/Outbound Help

Convergys; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A leading outsourcing company is seeking a Customer Service Advisor in Cebu City. The role involves interacting with customers via calls and providing support for their inquiries. Ideal candidates possess strong customer service skills, effective communication abilities, and experience working in a fast-paced environment. This position offers flexibility and opportunities for growth, making it ideal for those looking to build a career in customer service. Join a dynamic team focused on delivering exceptional support and solutions.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Ability to effectively communicate, both written and verbally.
• Skills in multi-tasking; adaptable to changes quickly.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Listen to customer needs and demonstrate empathy.
• Greet customers courteously and maintain basic knowledge of client products.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication

Dependability

Education

High school diploma

Job description

A leading outsourcing company is seeking a Customer Service Advisor in Cebu City. The role involves interacting with customers via calls and providing support for their inquiries. Ideal candidates possess strong customer service skills, effective communication abilities, and experience working in a fast-paced environment. This position offers flexibility and opportunities for growth, making it ideal for those looking to build a career in customer service. Join a dynamic team focused on delivering exceptional support and solutions.