Customer Experience & Solutions Specialist

Teleperformance-Es-German; Cebu City; On-site; PHP 223,000 - 391,000; Full time

Job summary

Teleperformance Cebu City is looking for Customer Service Representatives and Technical Support Representatives to handle customer inquiries via phone and email, delivering solutions that create positive experiences. You will work in a collaborative environment with diverse cultures, focusing on active listening, confidentiality, and aim to resolve issues on the first call.

Candidates should possess strong English communication, good problem-solving, and the ability to multitask across shifts,

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Skills

English communication

Problem solving

Time management

Windows operating systems

Shift work

Organization

Job description

Teleperformance Cebu City is looking for Customer Service Representatives and Technical Support Representatives to handle customer inquiries via phone and email, delivering solutions that create positive experiences. You will work in a collaborative environment with diverse cultures, focusing on active listening, confidentiality, and aim to resolve issues on the first call.

Candidates should possess strong English communication, good problem-solving, and the ability to multitask across shifts,