Customer Success & Retention Specialist

ResultsCX; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare benefits

Paid training

Career development

Job summary

ResultsCX in Pasig, Metro Manila, Philippines, is hiring to deliver high-quality customer service via phone, email, and chat for major U.S. brands. Join a values-driven team within our growing Philippines operations supporting healthcare, telecoms, and media sectors.

This onsite role requires strong communication, a proactive mindset, and the ability to navigate multiple systems. Expect shift-based schedules and training to kick off your career with ResultsCX.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• Growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• Minimum 6 months of call center experience.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat
• Provide clear, effective guidance and solutions to customer inquiries
• Resolve issues with empathy and professionalism
• Navigate multiple systems and tools with confidence and accuracy

Skills

Communication skills

Typing 35 WPM

Proactive attitude

Growth mindset

Call center experience

Education

High school diploma or equivalent

Job description

ResultsCX in Pasig, Metro Manila, Philippines, is hiring to deliver high-quality customer service via phone, email, and chat for major U.S. brands. Join a values-driven team within our growing Philippines operations supporting healthcare, telecoms, and media sectors.

This onsite role requires strong communication, a proactive mindset, and the ability to navigate multiple systems. Expect shift-based schedules and training to kick off your career with ResultsCX.