Customer Experience Specialist - BPO Call Center

vCustomer Philippines, Inc.; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

vCustomer Philippines, Inc. is seeking a Customer Service Representative in Metro Manila to handle inbound calls and resolve customer inquiries. You will document interactions, navigate CRM and telephony platforms, and adhere to privacy and regulatory requirements.

The role requires strong English communication, attention to detail, and ability to work in a fast-paced, metric-driven environment. Training and development opportunities are provided, with weekend and holiday rotations as needed.

Qualifications

• 6 months of experience in Contact Center/BPO for a Retail account or similar customer-facing role.
• Fluent spoken and written English communication skills.
• Ability to work in a metric-driven environment.
• Proficient with Microsoft Office and able to navigate multiple systems.
• Experience with CRM and telephony platforms is preferred.
• Customer-focused, detail-oriented, resilient and a team player.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer enquiries accurately.
• Manage simple and complex customer interactions per approved processes and work instructions.
• Document customer interactions and updates in client systems.
• Utilize CRM, telephony, and customer servicing platforms effectively.
• Comply with privacy, information security, and regulatory requirements.
• Participate in training, coaching, and continuous improvement initiatives.

Skills

Fluent English

Metric-driven

Tools

MS Office

CRM platforms

Telephony platforms

Data entry

Job description

vCustomer Philippines, Inc. is seeking a Customer Service Representative in Metro Manila to handle inbound calls and resolve customer inquiries. You will document interactions, navigate CRM and telephony platforms, and adhere to privacy and regulatory requirements.

The role requires strong English communication, attention to detail, and ability to work in a fast-paced, metric-driven environment. Training and development opportunities are provided, with weekend and holiday rotations as needed.