Telco Technical Assistant - Non Voice - Chat/Email

Caldwell Communications; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Competitive salary

Bonuses

13th Month Pay

HMO coverage

SSS/PAG-IBIG/PhilHealth

Career growth

Inclusive workplace

Job summary

Caldwell Communications is hiring Customer Service Representatives in Metro Manila to support our Telecommunications Account. Fresh graduates and job seekers are welcome, with a focus on delivering friendly, accurate assistance on billing, products, and technical issues.

Successful candidates will undergo paid training, enjoy a competitive monthly salary with performance-based incentives, and receive government-mandated benefits and health coverage. Onsite work with rotating shifts is required.

Qualifications

• Strong English communication skills (oral and written).
• Must be 18 years or older.
• Willing to work onsite with shifting schedule (including holidays and weekends) and reside in Metro Manila.

Responsibilities

• Assist customers with telecom products, billing, services, and technical concerns.
• Deliver accurate information and offer effective solutions.
• Provide professional, courteous, and efficient customer service.
• Manage customer complaints and work toward quick resolution.
• Maintain proper documentation of each interaction in the system.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Undergraduate student

Fresh graduate

Job description

We’re hiring Customer Service Representatives to join our Telecommunications Account. Whether you’re a fresh graduate, a first-time job seeker, or someone looking for a stable career path, this is your chance to join a company that values growth, teamwork, and performance.

What You’ll Do

• Assist customers with telecom products, billing, services, and technical concerns
• Deliver accurate information and offer effective solutions
• Provide professional, courteous, and efficient customer service
• Manage customer complaints and work toward quick resolution
• Maintain proper documentation of each interaction in the system

Who Can Apply

• High School Graduate (Old Curriculum or SHS Graduate – New Curriculum)
• College undergraduates and fresh graduates are welcome
• Must be at least 18 years old
• Strong oral and written English communication skills
• Willing to work onsite and on a shifting schedule (including holidays and weekends)
• Must currently reside in Metro Manila

What We Offer

• Paid training with full salary
• Competitive monthly salary
• Performance-based incentives and bonuses
• 13th Month Pay
• HMO coverage upon regularization
• Government-mandated benefits (SSS, PAG-IBIG, PhilHealth)
• Career growth opportunities through training and promotions
• Supportive and inclusive workplace environment

We’re hiring fast — don’t miss your chance to start a fulfilling career in customer service!