Customer Service Representative | Telco Chat

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Job summary

A leading communications consultancy in Metro Manila is seeking Technical Customer Service Representatives to assist clients with technical issues via phone, chat, and email. Ideal candidates should have a high school diploma, strong problem-solving skills, and be customer-focused. The role offers competitive pay, performance incentives, and professional growth in a supportive team environment. Shifts may include nights, weekends, and holidays, with technical training provided.

Qualifications

• Graduated from High School or Senior High School; college degree is preferred.
• Strong communication skills in English to assist customers effectively.
• Ability to analyze and solve customer issues in a timely manner.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving

Customer-focused

Analytical

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

Shifts include nights, weekends, and holidays

Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem‑solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance incentives
• Technical training and professional growth
• Supportive team and collaborative environment