Telco Chat & Email Support Specialist Non-Voice Account

Caldwell Communications; Quezon City; Sur place; PHP 174 000 - 290 000; Plein temps

Avantages offerts par ce poste

Up to ₱26,000 monthly basic salary

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Résumé du poste

Caldwell Communications is seeking a Customer Service Representative for a Telco Account in Quezon City. The role is onsite and offers a monthly salary of up to ₱26,000 with full-time hours and shifting schedules.

No prior BPO experience is required, and paid training is provided to get you started. You will assist customers with mobile, internet, broadband, billing, and plan changes, while delivering professional support and meeting performance targets.

Qualifications

• High School or Senior High School graduate.
• College level or graduates are welcome.
• No BPO or call center experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Basic English communication skills are required.
• Willing to work onsite and on shifting schedules.

Responsabilités

• Handle customer inquiries for the Telco Account.
• Assist with billing, account, and service concerns.
• Provide information on mobile, internet, and broadband plans.
• Troubleshoot basic connectivity issues.
• Assist with plan changes and service requests.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Connaissances

Good English

Customer service

Problem solving

Basic computer skills

Formation

High School graduate

College level or graduates welcome

Description du poste

Customer Service Representative – Telco Account (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative – Telco Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for a Telco Account in Quezon City. Assist customers with mobile, internet, broadband, billing, account updates, plan changes, service interruptions, and basic technical concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid Telco Account training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO or call center experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries for the Telco Account
• Assist with billing, account, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues
• Assist with plan changes and service requests
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid Telco Account training provided

Why Apply?

Start your BPO career with no prior BPO experience required while gaining valuable experience in a Telco Account. Learn about telecommunications, customer service, billing, internet services, and basic technical support through paid training.