Telco Customer Support Specialist | Great Career Opportunity

Metacom Careers; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO and healthcare

13th Month Pay

Career growth opportunities

Incentives and rewards

Paid training

Government-mandated benefits

Job summary

Metacom Careers is seeking a Telecommunications Customer Support Specialist to assist customers with inquiries about telecom products and services, on-site in your local area. The role focuses on delivering high-quality support, resolving billing and service requests, and guiding customers to suitable solutions.

The ideal candidate has good English communication, basic computer skills, and is customer-service oriented.

Qualifications

• High School diploma or equivalent.
• No Call Center/BPO experience required.
• Good English communication skills.
• Basic computer and navigation skills.
• Customer-service oriented and willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Assist customers with inquiries about telecommunications products and services.
• Handle concerns related to billing, accounts, plans, and service requests.
• Troubleshoot basic service and technical issues.
• Provide accurate information and recommend appropriate solutions.
• Document customer interactions and update account information.
• Deliver a positive customer experience while meeting service quality standards.

Skills

Good English communication skills

Basic computer skills

Customer-service oriented

Willing to work onsite

Education

High School graduate

Job description

Telecommunications Customer Support Specialist

If you enjoy helping customers, solving concerns, and communicating with people, this opportunity could be for you.

Job Responsibilities

• Assist customers with inquiries about telecommunications products and services.


• Handle concerns related to billing, accounts, plans, and service requests.


• Troubleshoot basic service and technical issues.


• Provide accurate information and recommend appropriate solutions.


• Document customer interactions and update account information.


• Deliver a positive customer experience while meeting service quality standards.

Qualifications

• High School Graduate or Senior High School Graduate.


• No Call Center/BPO experience required


• Good English communication skills.


• Basic computer and navigation skills.


• Customer-service oriented and willing to work onsite.


• Willing to work on a shifting schedule.

What We Offer

• Competitive salary package


• Paid training


• HMO and healthcare benefits


• Government-mandated benefits


• 13th Month Pay


• Career growth opportunities


• Incentives and employee rewards

Start your BPO career with us and grow with a global customer experience company!