Customer Service Representative – Telco Technical Support

Metacom Careers; Quezon City; On-site; PHP 187,000 - 312,000; Full time

Benefits offered by this job

Night differential

Job summary

Metacom Careers in the Philippines seeks a Customer Service Representative – Telco Technical Support to assist customers with telecom and technical concerns through voice support. You will identify issues, provide accurate information, and guide customers through basic troubleshooting to ensure a positive experience.

The role requires handling inbound calls, documenting issues, and upholding service standards on a shifting schedule at Eton Centris, Quezon City.

Qualifications

• At least 1 month of BPO experience.
• Telco experience is preferred, particularly technical support.
• Comfortable handling a voice-based account.
• Good English communication skills; B2 level preferred.
• Willing to work on a shifting schedule, including weekends and holidays.
• Willing to work onsite in Quezon City – Eton Centris.
• High school graduates under the old curriculum may be considered.
• Candidates with technical support or customer service experience are encouraged to apply.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with telecommunications and technical concerns.
• Perform basic troubleshooting and provide step-by-step solutions.
• Identify and properly document customer issues.
• Provide accurate information regarding services, accounts, and technical concerns.
• De-escalate frustrated customers while maintaining professionalism and empathy.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Maintain quality standards and meet established performance targets.
• Follow company policies, procedures, and security guidelines.

Skills

BPO experience

Telco/Technical support

English communication

Education

High school diploma

Job description

Job Role

As a Customer Service Representative – Telco Technical Support, you will assist customers with their telecommunications and technical concerns through voice support. You will be responsible for identifying customer issues, providing accurate information, performing basic troubleshooting, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with telecommunications and technical concerns.
• Perform basic troubleshooting and provide step-by-step solutions.
• Identify and properly document customer issues.
• Provide accurate information regarding services, accounts, and technical concerns.
• De-escalate frustrated customers while maintaining professionalism and empathy.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Maintain quality standards and meet established performance targets.
• Follow company policies, procedures, and security guidelines.

Qualifications

• At least 1 month of BPO experience.
• Telco experience is preferred, particularly technical support.
• Comfortable handling a voice-based account.
• Good English communication skills; B2 level preferred.
• Willing to work on a shifting schedule, including weekends and holidays.
• Willing to work onsite in Quezon City – Eton Centris.
• High school graduates under the old curriculum may be considered.
• Candidates with technical support or customer service experience are encouraged to apply.

Compensation

Salary Package: Up to PHP 28,000

Night Differential: 20%

Work Setup

Account: Telco – Technical Support

Channel: Voice

Schedule: Shifting

Location: Eton Centris, Quezon City