Telco Chat & Email Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Up to ₱26,000 monthly salary

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Job summary

Hammerjack Pty Ltd in the Philippines is hiring a Customer Service Representative for a Telco Account in Quezon City. This onsite, full-time role handles billing, plans, and connectivity questions, delivering accurate and friendly support to customers.

No prior BPO experience is required; fresh graduates and new entrants are welcome. You will receive paid training, performance incentives, and opportunities for career growth while working with a supportive team.

Qualifications

• High School or Senior High School graduate.
• College level or graduates are welcome.
• No BPO or call center experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Good English communication skills.
• Strong customer service and problem-solving skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries for the Telco Account.
• Assist with billing, account, and service concerns.
• Provide information on mobile, internet, and broadband plans.
• Troubleshoot basic connectivity issues.
• Assist with plan changes and service requests.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Customer service

English communication

Problem solving

Basic computer skills

Onsite work

Education

High School graduate

College level or graduates welcome

Job description

Customer Service Representative – Telco Account (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

• Position: Customer Service Representative – Telco Account
• Salary: Up to ₱26,000 monthly basic salary
• Location: Quezon City
• Work Setup: Onsite
• Employment Type: Full-time
• Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for a Telco Account in Quezon City. Assist customers with mobile, internet, broadband, billing, account updates, plan changes, service interruptions, and basic technical concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid Telco Account training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO or call center experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries for the Telco Account
• Assist with billing, account, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues
• Assist with plan changes and service requests
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid Telco Account training provided

Why Apply

Start your BPO career with no prior BPO experience required while gaining valuable experience in a Telco Account. Learn about telecommunications, customer service, billing, internet services, and basic technical support through paid training.