Customer Service Representative – Telco Account (Voice/Chat)

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Job summary

A telecommunications consultancy in Metro Manila is seeking Customer Service Representatives to provide technical support to clients. The role involves troubleshooting issues via phone and chat while meeting service quality standards. Ideal candidates will be High School graduates with strong communication and problem-solving skills. The position offers a full-time schedule with paid training and a focus on customer satisfaction.

Qualifications

• Must be a High School or Senior High School graduate, college preferred.
• Strong communication skills in English are essential.
• Ability to troubleshoot technical issues effectively.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Document issues and resolutions accurately.

Skills

Strong English communication

Problem-solving skills

Customer-focused

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

Customer Service Representative – Telco Account (Voice/Chat)

Caldwell Communications Consultancy Philippines

On-site - Pasig No Exp Required High/Senior High School Full-time

Chat

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem-solving skills
• Customer-focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Metro Manila

Benefits

• Medical Reimbursement
• Government Mandated Benefits
• Insurance Health & Wellness
• Health Insurance, HMO