Telco Chat & Email Support Specialist

Caldwell Communications; Malabon; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid Telco Account training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Telco Account. This onsite, full-time role handles customer inquiries about mobile, internet, billing, and plans.

No prior BPO experience is required; training is provided and opportunities for growth are available. A shifting schedule including weekends and holidays is expected.

Qualifications

• High School or Senior High School graduate required.
• College level or graduates are welcome to apply.
• No BPO or call center experience required.
• Fresh graduates and first-time applicants welcome.
• Good English communication skills are essential.
• Strong customer service and problem-solving abilities.
• Basic computer skills are required.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries for the Telco Account.
• Assist with billing, account, and service concerns.
• Provide information on mobile, internet, and broadband plans.
• Troubleshoot basic connectivity issues.
• Assist with plan changes and service requests.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication skills

Strong customer service

Problem-solving skills

Basic computer skills

Willing to work onsite and shifting

Education

High School or Senior High School graduate

College level or graduates welcome

Job description

Customer Service Representative – Telco Account (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative – Telco Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for a Telco Account in Quezon City. Assist customers with mobile, internet, broadband, billing, account updates, plan changes, service interruptions, and basic technical concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid Telco Account training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO or call center experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries for the Telco Account
• Assist with billing, account, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues
• Assist with plan changes and service requests
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid Telco Account training provided

Why Apply?

Start your BPO career with no prior BPO experience required while gaining valuable experience in a Telco Account. Learn about telecommunications, customer service, billing, internet services, and basic technical support through paid training.