Telco Sales—Operations Lead

Recruitify_HR; Makati; On-site; PHP 284,580 - 446,400; Full time

Job summary

A leading recruitment firm is seeking an Operations Supervisor to manage customer service activities in Makati City, Philippines. The ideal candidate should have 1-3 years of experience in a BPO environment and have previously held supervisory roles. Responsibilities include supervising a team, resolving customer inquiries, and improving operational processes. This position requires strong analytical skills and a results-oriented mindset, with a competitive salary structure offering between 25,500 to 40,000 PHP based on experience and qualifications.

Qualifications

• 1-3 years of experience in a BPO Telco / Telco Sales background.
• 1-3 years of experience as a Supervisor, Team Leader, or Operations Supervisor.

Responsibilities

• Manage short-term activities within the team.
• Supervise work of less experienced professionals.

Skills

Analytical skills

Results-oriented

Customer service expertise

Job description

A leading recruitment firm is seeking an Operations Supervisor to manage customer service activities in Makati City, Philippines. The ideal candidate should have 1-3 years of experience in a BPO environment and have previously held supervisory roles. Responsibilities include supervising a team, resolving customer inquiries, and improving operational processes. This position requires strong analytical skills and a results-oriented mindset, with a competitive salary structure offering between 25,500 to 40,000 PHP based on experience and qualifications.