Operations Manager/Supervisor

Recruitify_HR; Makati; On-site; PHP 284,580 - 390,600; Full time

Job summary

A leading HR recruitment firm is seeking an Operations Supervisor to manage and enhance customer service operations in a Telco environment. This position requires 1–3 years of supervisory experience in a BPO setting, focusing on team leadership and operational excellence. The role entails managing customer service deliverables, overseeing team activities, and ensuring high standards of service. Located onsite in Makati, candidates will benefit from a competitive salary range from 25,500 to 35,000 PHP.

Qualifications

• 1–3 years of experience in a BPO Telco / Telco Sales background.
• 1–3 years of experience as a Supervisor, Team Leader, or Operations Supervisor.

Responsibilities

• Manage and oversee the implementation of short-term activities within the team.
• Execute specialized projects and activities according to set principles.
• Supervise the work of less experienced professionals.

Job description

Job Title: Operations Supervisor

Account: Telco/Telco Sales

Salary: 25,500

Maximum: 35,000

Work location/Set up: Onsite, Makati City, Philippines (Alphaland)

Shift Schedule: GY

Job Description:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn’t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end‑product. Positions at this level are expected to significantly improve the day‑to‑day activities/processes.

Manages and oversees the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co‑workers.

Required Skills:

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn’t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end‑product. Positions at this level are expected to significantly improve the day‑to‑day activities/processes.

Manages and oversees the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co‑workers.

Non‑Negotiable Requirements:

• 1–3 years of experience in a BPO Telco / Telco Sales background
• 1–3 years of experience as a Supervisor, Team Leader, or Operations Supervisor

Pre‑Screening Notes:

• Educational Attainment:
• BPO Experience (Years):
• Telco / Telco Sales Experience (Years):
• Experience as Supervisor, Team Leader, or Operations Supervisor (Years):
• Last Drawn Salary:
• Expected Salary: