Operations Supervisor – Telco Account

Recruitify_HR; Philippines; On-site; PHP 285,000 - 391,000; Full time

Benefits offered by this job

Onsite in Makati

Graveyard shift

Competitive salary

Job summary

Recruitify_HR is seeking an experienced Operations Supervisor to manage daily telco operations, supervise a team of CSRs, and drive process improvements for service excellence. The role is onsite in Makati and requires a graveyard shift.

You will handle escalations, monitor performance, and ensure quality voice and chat support. Requires 1–3 years BPO and supervisory experience; strong leadership is essential.

Qualifications

• 1–3 years BPO experience
• 1–3 years experience as Supervisor / Team Leader / Ops Supervisor
• Strong leadership and operational decision-making skills
• Willing to work onsite in Makati (GY shift)

Responsibilities

• Supervise and manage a team of CSRs
• Oversee daily operations and short-term activities
• Handle escalations and complex customer concerns
• Drive process improvements and team performance
• Ensure quality service delivery (voice/chat support)

Skills

Leadership

Team supervision

Operational decision-making

Customer service orientation

Job description

Job Summary

We are hiring an experienced Operations Supervisor for a Telco / Telco Sales account. The role involves managing daily operations, supervising a team of agents, ensuring service excellence, and improving processes.

Onsite | Alphaland, Makati City

Graveyard Shift

Salary: ₱25,500 – ₱35,000

This is a customer service–focused role (not sales incentive-based).

Responsibilities

• Supervise and manage a team of CSRs
• Oversee daily operations and short-term activities
• Handle escalations and complex customer concerns
• Drive process improvements and team performance
• Ensure quality service delivery (voice/chat support)

Qualifications (Non-Negotiable)

• 1–3 years BPO experience (Telco / Telco Sales)
• 1–3 years experience as Supervisor / Team Leader / Ops Supervisor
• Strong leadership and operational decision-making skills
• Willing to work onsite in Makati (GY shift)