Operations Manager/Supervisor

Recruitify_HR; Makati; On-site; PHP 284,580 - 390,600; Full time

Job summary

A leading recruitment firm seeks an experienced Operations Supervisor to oversee customer service operations in Makati, Philippines. Candidates should have at least 13 years of experience in BPO Telco or Telco Sales and proven leadership skills. The role involves managing day-to-day activities, providing technical support, and improving processes. Competitive salary range from 25,500 to 35,000 PHP is offered, with opportunities for growth in a dynamic environment.

Qualifications

• 13 years of experience in BPO Telco or Telco Sales background.
• 13 years of experience as a Supervisor or Team Leader.

Responsibilities

• Provide support via phone and online chat for customer inquiries.
• Analyze and resolve customer issues in a call center environment.
• Manage customer service operations and improve processes.

Skills

Knowledge of telecom processes

Project execution skills

Leadership abilities

Initiative and self-starting persona

Job description

Job Title

Operations Supervisor

Account

Telco/Telco Sales

Salary

Entry: 25,500 – Max: 35,000

Location

Onsite, Makati City, Philippines (Alphaland)

Shift Schedule

GY

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

• Remote Customer Service: providing support via phone, online chat, or text.
• Call centre‑based support for high volume, low‑complexity inquiries.
• Customer issue analysis and resolution for lower volume, high‑complexity inquiries performed in an office environment.
• Distribution Center Customer Service: handling product returns/repair and field walk‑in customer service.
• Act as liaison between customers, production and distribution departments related to specific orders.
• Provide technical and non‑technical support in a walk‑in service centre.
• Manage and oversee the implementation of short‑term activities within the team; make operational decisions within a defined scope.
• Generate and initiate own workload, supervising less experienced professionals and taking responsibility for the end‑product.
• Significantly improve day‑to‑day activities/processes.

Required Skills

• Comprehensive knowledge of the specific discipline or broader area in which the position operates.
• Ability to execute specialized projects following set principles.
• Self‑starter: generate and initiate own workload without instructions.
• Leadership: supervise less experienced professionals and take ownership of the end‑product.
• Commitment to professional excellence and process improvement.

Non‑Negotiable Requirements

• 13 years of experience in a BPO Telco / Telco Sales background
• 13 years of experience as a Supervisor, Team Leader, or Operations Supervisor

Pre‑Screening Notes

• Educational Attainment
• BPO Experience (Years)
• Telco / Telco Sales Experience (Years)
• Experience as Supervisor, Team Leader, or Operations Supervisor (Years)
• Last Drawn Salary
• Expected Salary